RETURN & REFUND POLICY
PRINTSPLAY has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. Our “100% Buyer Protection Program” allows for easy returns and refunds for:
- Products which you received in “Damaged/Defective” condition.
- Products not as per description/photo on the website.
- Products which you may not like for quality, color and design related issues.
- All the products must be returned as in the original unused condition as they were received along with the original Invoice and Labels.
Just send us an email to firstname.lastname@example.org with images of broken/defective products within 48 hours of delivery. We need photos of the damaged/defective/different products received. Please mention your Order Number or Bar Code in the email and a Returns and Exchanges form with all the requisite information. (Click here to download the form)
Please ensure that the return packet securely packaged to avoid further damage of goods in transit because if found damaged, the goods will not be replaced or refunded.
Once your return has been received, checked and authorized by our team, we will send you an email to notify the approval or rejection of your refund. If your return is approved, we would happily refund your credit amount automatically to the original method of your payment, within 7 business days.
The shipping costs for returning the product will not be reimbursed.
We do realise that there are other instances when you may wish to exchange a product that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions.
The product being returned for exchange should be in unused condition, with its original tags intact.
The product was not purchased on discount.
Only one exchange is permitted against each purchase.
If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons which you can redeem against a purchase within the next 90 days. The shipping costs for returning the product purchased for exchange will not be reimbursed.
HOW TO EXCHANGE
Send a mail to email@example.com and a Returns and Exchanges form with the requisite information. Use Form link as mentioned above.
Return the goods within 5 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
Please ensure that the return packet is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
ONCE WE RECEIVE THE PACKAGE
Our team will determine if it is fit for replacement and send you a mail informing you of the same.
If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount.
- The refund coupon must be redeemed against a purchase made in the next 90 days.
- The replaced item will be dispatched to your address immediately.
- If deemed not fit for return, we will send the goods back to you.
- Processing and closing of an exchange issue may take a maximum of 10 business days at our end.